WG
Wade G

1 reviews | Active since Oct 2009

01 Jul 2018, 18:39

Payment deducted for cancelled contract

Called cell c on 03/05/2018, call reference ********** ********** 29, to cancel a data contract. spoke to a lady by the name of Princess who advised that the cancellation will be effective after 30 days notice was given, notice was thus given on 03/05/2018. All services to the line was cut on 03/06/2018 however I was still billed for the entire month of June. Today, 01/07/2028, another payment was deducted. Please contact me to arrange for a refund or reverse the debit order or I will take this matter further!

0
Replies (2)
Cell C
Cell C's reply02 Jul 2018, 08:16
Official

Good morning Wade

The amount that was debited could be your last bill but we will get someone to look into this matter and provide clarity.

Be assured that you will be assisted accordingly.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply02 Jul 2018, 12:17
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,