Payment Arrangement

<p>Hi,</p> <p> </p> <p> On 1 August 2016(Monday) I called Cell C to, explained to them I will not have the funds to pay, I asked to be given 23 days from the 1st and will pay both the current month and the month outstanding. The lady who was helping me took my details and assured me I will be called back by a cell c representative to make arrangements.</p> <p> </p> <p>I then later received a confirmation text with reference no. ********** 634. I was called by a lady named "Patience", ironically, a day or two later. She said she received my query, I asked her if she can help me with my payment arrangement but to my suprise she had called me to inform me that the line will be suspended if I dnt pay, she was very rude. I told her that I was aware of that, thats why I called in in the first palce to be given 23 days to pay without my line being cut, she says there are no such services at cell c and my line will be cut and I ended up questioning her relavancy or the reason why she called me cause she is not assisting me but merely telling me about what I know already.</p> <p> </p> <p>I was shockd to realise on the 4rth my line was suspended, that was very quick of them to suspend it. Cell C has no payment arrangement for its customers who have a good track record of paying, while on the other hand I was able to get a payment arrangement from 2 of my vodacom contracts(cell phone and internet modem). I find it extremely careless and rude to receive a call of a cell c representative to remind me of the obvious instead of assisting me with various options to ensure my line is not cut. For a cellphone line to be cut on the 4rth day is also premature in my view. Cell C continues to dissapoint like some political parties. Their time will come, will remind them of this should there be no assistance in this regard.</p> <p> </p> <p>I will firstly like to inform you I have successfully managed to have a payment arrangement with Vodacom, unlike Cell C.</p>