Payment and data allocation problems

<p>We needed to recharge one of our company simcards with 100GB data, so I went to the Bayside Cell C Centurion store to get a pro-forma invoice so that we can do the payment.</p> <p>The invoice only had "Cell C" under banking so I opened up a chat window with Cell C and explained what we need and requested the banking information. They supp**** me with their banking information and we did the payment.</p> <p>Now that the payment has been done the store tells me that they can't allocate the data to the simcard because the payment needs to be made into their own account (would have helped if they said this from the beginning).</p> <p>Cell C customer care tells me they can't refund the money or pay it into the store's account, I don't know why?</p> <p>I've struggled with Customer Care for the past 3 weeks now, but can't get anything out of them. There has to be a way to allocate the data we PAID for, they just don't seem to want to help.</p> <p>How can I get them to fix this?</p>