TR
Tendane R
1 reviews | Active since Jun 2023
06 Jun 2023, 19:51
.Payment allocation/bureau score update
Cell C doesn't embrace customer satisfaction, for even loyal and consistent customers being with them for more than 5 years the recent experience I have had with them was totally messily or carelessly.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
06 Jun 2023, 21:00Good day Tendane Roma
Thank you for reaching out.
We're sorry to hear of the service received from us thus far.
Kindly be advised that feedback from the case number mentioned , states that the payment has been allocated and the account is currently on current.
Regards
NH
Thank you for reaching out.
We're sorry to hear of the service received from us thus far.
Kindly be advised that feedback from the case number mentioned , states that the payment has been allocated and the account is currently on current.
Regards
NH
Best regards,
Cell C's reply06 Jun 2023, 21:00
Official
Good day Tendane Roma
Thank you for reaching out.
We're sorry to hear of the service received from us thus far.
Kindly be advised that feedback from the case number mentioned , states that the payment has been allocated and the account is currently on current.
Regards
NH
Thank you for reaching out.
We're sorry to hear of the service received from us thus far.
Kindly be advised that feedback from the case number mentioned , states that the payment has been allocated and the account is currently on current.
Regards
NH
Best regards,
TR
Tendane R's updateReviewer Update
07 Jun 2023, 15:48Good day
Now that the payment is allocated I called your business today to go through retention department giving your business a second chance .
Went through Cell c business calling spoke to Priscilla who I conveyed my frustrations to about Cell C she than promised her superior will come back to me till now I am awaiting the call .
I than took another initiative to call again Spoke to REFILWE in the customer care department who was very rude and unprofessional she needs a refresher training to understand what's CUSTOMER CARE she even dropped the called advising she cant assist I would advise the business to listen to the calls I called from *** just after 15h30,07/06/2023 .
I urgently request a call from a superior from the retention department on my cell number *** .
Dr Roma
Now that the payment is allocated I called your business today to go through retention department giving your business a second chance .
Went through Cell c business calling spoke to Priscilla who I conveyed my frustrations to about Cell C she than promised her superior will come back to me till now I am awaiting the call .
I than took another initiative to call again Spoke to REFILWE in the customer care department who was very rude and unprofessional she needs a refresher training to understand what's CUSTOMER CARE she even dropped the called advising she cant assist I would advise the business to listen to the calls I called from *** just after 15h30,07/06/2023 .
I urgently request a call from a superior from the retention department on my cell number *** .
Dr Roma
TR
Tendane R's update07 Jun 2023, 15:48
Reviewer Update
Good day
Now that the payment is allocated I called your business today to go through retention department giving your business a second chance .
Went through Cell c business calling spoke to Priscilla who I conveyed my frustrations to about Cell C she than promised her superior will come back to me till now I am awaiting the call .
I than took another initiative to call again Spoke to REFILWE in the customer care department who was very rude and unprofessional she needs a refresher training to understand what's CUSTOMER CARE she even dropped the called advising she cant assist I would advise the business to listen to the calls I called from *** just after 15h30,07/06/2023 .
I urgently request a call from a superior from the retention department on my cell number *** .
Dr Roma
Now that the payment is allocated I called your business today to go through retention department giving your business a second chance .
Went through Cell c business calling spoke to Priscilla who I conveyed my frustrations to about Cell C she than promised her superior will come back to me till now I am awaiting the call .
I than took another initiative to call again Spoke to REFILWE in the customer care department who was very rude and unprofessional she needs a refresher training to understand what's CUSTOMER CARE she even dropped the called advising she cant assist I would advise the business to listen to the calls I called from *** just after 15h30,07/06/2023 .
I urgently request a call from a superior from the retention department on my cell number *** .
Dr Roma
Cell C's replyOfficial
07 Jun 2023, 16:00Good day,
We apologize for the unpleasant service received from our consultant. The call recording will be listened to as we take customer service very seriously. Please note that the number *** was on Pinnacle 2GB 2019 before the auto migration to Hybrid Zero, would you like to be migrated back to Pinnacle 2GB 2019 ?
Regards
^GN
We apologize for the unpleasant service received from our consultant. The call recording will be listened to as we take customer service very seriously. Please note that the number *** was on Pinnacle 2GB 2019 before the auto migration to Hybrid Zero, would you like to be migrated back to Pinnacle 2GB 2019 ?
Regards
^GN
Best regards,
Cell C's reply07 Jun 2023, 16:00
Official
Good day,
We apologize for the unpleasant service received from our consultant. The call recording will be listened to as we take customer service very seriously. Please note that the number *** was on Pinnacle 2GB 2019 before the auto migration to Hybrid Zero, would you like to be migrated back to Pinnacle 2GB 2019 ?
Regards
^GN
We apologize for the unpleasant service received from our consultant. The call recording will be listened to as we take customer service very seriously. Please note that the number *** was on Pinnacle 2GB 2019 before the auto migration to Hybrid Zero, would you like to be migrated back to Pinnacle 2GB 2019 ?
Regards
^GN
Best regards,
TR
Tendane R's updateReviewer Update
08 Jun 2023, 13:58Unfortunately no ,i would first like to compliment an agent by the name of Nonkululeko Mtshali she is in the customer care department she was patient, helpful and able to explain auto migration to Hybrid Zero,
Unfortunately I have requested cancellation of my contract with Cell C after nearly a milestone.
Hoping the cancelation will be processed ASAP ! wishing the business all the best …
Unfortunately I have requested cancellation of my contract with Cell C after nearly a milestone.
Hoping the cancelation will be processed ASAP ! wishing the business all the best …
TR
Tendane R's update08 Jun 2023, 13:58
Reviewer Update
Unfortunately no ,i would first like to compliment an agent by the name of Nonkululeko Mtshali she is in the customer care department she was patient, helpful and able to explain auto migration to Hybrid Zero,
Unfortunately I have requested cancellation of my contract with Cell C after nearly a milestone.
Hoping the cancelation will be processed ASAP ! wishing the business all the best …
Unfortunately I have requested cancellation of my contract with Cell C after nearly a milestone.
Hoping the cancelation will be processed ASAP ! wishing the business all the best …
Cell C's replyOfficial
08 Jun 2023, 14:06Good day Tendane Roma
Thank you for the update , your kind words are highly appreciated.
We're glad you got assisted.
Regards
NH
Thank you for the update , your kind words are highly appreciated.
We're glad you got assisted.
Regards
NH
Best regards,
Cell C's reply08 Jun 2023, 14:06
Official
Good day Tendane Roma
Thank you for the update , your kind words are highly appreciated.
We're glad you got assisted.
Regards
NH
Thank you for the update , your kind words are highly appreciated.
We're glad you got assisted.
Regards
NH
Best regards,
TR
Tendane R's updateReviewer Update
02 Aug 2023, 14:26Good day
As per previous contract cancellation request has not been honoured.
Another *********** staff of cell C get through to my enquiry correctly . as I paid more than R3000 in April 2023 with the hope of my contract being cancelled it wasn't.
A lady by the name of Gugu at Cell C store in Maponya mall was supposed to send an early cancellation request after my payment she did not do so .
In June I went to the store to follow up on my request which was not honored. I was told I now have a balance of R260 for me to settle before they cancel the my contract, which I then settled despite of another *********** behavior from a cell c stuff .
Now that we here my profile has been from pinnacle to hybrid etc. and my request was to cancel the contract . who is going to pay for the benefit allocated to this contract ? as I have not been using this sim card for months .
CELL C PLEASE CANCEL MY CONTRACT I have been you'll what is due to you !!!!!!!!
As per previous contract cancellation request has not been honoured.
Another *********** staff of cell C get through to my enquiry correctly . as I paid more than R3000 in April 2023 with the hope of my contract being cancelled it wasn't.
A lady by the name of Gugu at Cell C store in Maponya mall was supposed to send an early cancellation request after my payment she did not do so .
In June I went to the store to follow up on my request which was not honored. I was told I now have a balance of R260 for me to settle before they cancel the my contract, which I then settled despite of another *********** behavior from a cell c stuff .
Now that we here my profile has been from pinnacle to hybrid etc. and my request was to cancel the contract . who is going to pay for the benefit allocated to this contract ? as I have not been using this sim card for months .
CELL C PLEASE CANCEL MY CONTRACT I have been you'll what is due to you !!!!!!!!
TR
Tendane R's update02 Aug 2023, 14:26
Reviewer Update
Good day
As per previous contract cancellation request has not been honoured.
Another *********** staff of cell C get through to my enquiry correctly . as I paid more than R3000 in April 2023 with the hope of my contract being cancelled it wasn't.
A lady by the name of Gugu at Cell C store in Maponya mall was supposed to send an early cancellation request after my payment she did not do so .
In June I went to the store to follow up on my request which was not honored. I was told I now have a balance of R260 for me to settle before they cancel the my contract, which I then settled despite of another *********** behavior from a cell c stuff .
Now that we here my profile has been from pinnacle to hybrid etc. and my request was to cancel the contract . who is going to pay for the benefit allocated to this contract ? as I have not been using this sim card for months .
CELL C PLEASE CANCEL MY CONTRACT I have been you'll what is due to you !!!!!!!!
As per previous contract cancellation request has not been honoured.
Another *********** staff of cell C get through to my enquiry correctly . as I paid more than R3000 in April 2023 with the hope of my contract being cancelled it wasn't.
A lady by the name of Gugu at Cell C store in Maponya mall was supposed to send an early cancellation request after my payment she did not do so .
In June I went to the store to follow up on my request which was not honored. I was told I now have a balance of R260 for me to settle before they cancel the my contract, which I then settled despite of another *********** behavior from a cell c stuff .
Now that we here my profile has been from pinnacle to hybrid etc. and my request was to cancel the contract . who is going to pay for the benefit allocated to this contract ? as I have not been using this sim card for months .
CELL C PLEASE CANCEL MY CONTRACT I have been you'll what is due to you !!!!!!!!
Cell C's replyOfficial
02 Aug 2023, 14:31Good day Tendane
Thank you for bringing this to our attention.
We acknowledge your feedback and apologize for the negative experience. We would like the opportunity to rectify this situation and help make it right for you.
One of our Consultants will contact you and assist.
^SM
Thank you for bringing this to our attention.
We acknowledge your feedback and apologize for the negative experience. We would like the opportunity to rectify this situation and help make it right for you.
One of our Consultants will contact you and assist.
^SM
Best regards,
Cell C's reply02 Aug 2023, 14:31
Official
Good day Tendane
Thank you for bringing this to our attention.
We acknowledge your feedback and apologize for the negative experience. We would like the opportunity to rectify this situation and help make it right for you.
One of our Consultants will contact you and assist.
^SM
Thank you for bringing this to our attention.
We acknowledge your feedback and apologize for the negative experience. We would like the opportunity to rectify this situation and help make it right for you.
One of our Consultants will contact you and assist.
^SM
Best regards,