Payment allocation via the Cell C app
I made a payment using their cell C app on the 27th October 2023 but till this day cell C is unable to allocate my payment I did send their collections team my bank statement as a proof of payment since we'll their app it doesn't have an option to retrieve the proof of payment, but I'm not getting any joy I've been receding calls from their attorneys claiming that I owe them
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Replies (4)0
Replies (4)
Cell C's replyOfficial
07 Nov 2023, 08:14Dear Keneilwe M
Thank you for contacting Cell C.
Please forward the email containing the bank statement that has the payment you made to *** so that we can assist.
Regards
Cell C | MP
Thank you for contacting Cell C.
Please forward the email containing the bank statement that has the payment you made to *** so that we can assist.
Regards
Cell C | MP
Best regards,
Cell C's reply07 Nov 2023, 08:14
Official
Dear Keneilwe M
Thank you for contacting Cell C.
Please forward the email containing the bank statement that has the payment you made to *** so that we can assist.
Regards
Cell C | MP
Thank you for contacting Cell C.
Please forward the email containing the bank statement that has the payment you made to *** so that we can assist.
Regards
Cell C | MP
Best regards,
Cell C's replyOfficial
08 Nov 2023, 18:51 Dear Keneilwe M
Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.
Cell C|NT
Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.
Cell C|NT
Best regards,
Cell C's reply08 Nov 2023, 18:51
Official
Dear Keneilwe M
Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.
Cell C|NT
Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.
Cell C|NT
Best regards,
's updateReviewer Update
08 Nov 2023, 19:11My line is suspended I can't make nor receive Calls I reportedthis to your customercare but since my accountiis in arrears they can't assist that's the respond I got, I can communicate via email I DON'T HAVE AN ALTERNATIVE NUMBER
's update08 Nov 2023, 19:11
Reviewer Update
My line is suspended I can't make nor receive Calls I reportedthis to your customercare but since my accountiis in arrears they can't assist that's the respond I got, I can communicate via email I DON'T HAVE AN ALTERNATIVE NUMBER
Cell C's replyOfficial
08 Nov 2023, 19:39Thank you for getting back to us. A request has be sent to the finance to assist with payment allocation. We will revert to you with a final feedback.
Regards
Cell C|NT
Regards
Cell C|NT
Best regards,
Cell C's reply08 Nov 2023, 19:39
Official
Thank you for getting back to us. A request has be sent to the finance to assist with payment allocation. We will revert to you with a final feedback.
Regards
Cell C|NT
Regards
Cell C|NT
Best regards,