Payment allocation not done.

Good day

I am very disappointed with the service I'm receiving from Cell C, I received confirmation my proof of payment was received and sent for allocation on the 11th of February.

From sending Emails to calling and speaking to different consultants this has become very frustrating for me, I know I mistakenly made payments into the incorrect account however is there no process with regards to how allocation can be done faster and how the consultants can handle such queries.

This has affected my credit profile at all credit bureaus and I need this to be sorted out ASAP.

The service is bad.