payment allocation

I am verry dissapointed that until this day NOTHING HAS BEEN DONE on my below query even after the respond I got from CellC Unhappy customer 17 Nov 2021, 17:53 Payment I am really disgusted by the service I am getting from cell c, I am lost for words. They are messing up my record and my life. I paid my accounts in June asked for payment allocation since I paid on 1 reference for two accounts. They confirmed the payments and closed my accounts even cleared my name on ITC. Three months down the line collections company says I owe cellc the account is back on my record in arrears because payment allocation was not done. for two weeks now I am struggling with cellc just for payment allocation. been calling, getting the reference numbers but it's not helping because they keep on saying my query is with finance but I can't speak to them I must wait.

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Business reply Cell C's reply: 17 Nov 2021, 21:44

Good Evening Mr. Thwala Thank you for the review.

Please accept our apologies for service and inconvenience this may have caused you.

We have requested for the payment of R-12,978.50 (On credit) in account *** to be allocated on account *** (In arrears).

Once this has been done a request for ITC update and paid-up letter will be actioned.

We will be in touch.

^NZ