Payment allocation

CELL C contacted me after my last complaint and promised to resolve the payment allocation issue last Thursday.

The same day a lady by the name of Nelly contacted me from their collections dept, I had to explain the entire story again........

She managed to trace my payments and advised that I need to forward the proof of payment for the money to be allocated to the account, I did so and still no feedback. I sent another follow up yesterday and received no response.

My account still shows in areas on the portal.

Cell C this is disgusting service !!!!!!!!