Payment Allocation - Absolutely ridiculous

Cell C were not debiting my account for quite a few months, which brought my account in arrears. I made a part payment and the balance on the account together with the May debit order (which was not taken due to some technical difficulties on their side - according to the messages I received) amounted to about R3840. I made a payment of R3850 into the bank account that was sent to me on sms, but up to today I have only experienced issues regarding the allocation of the specific amount paid. I have spoken to a few consultants since 31 May 2021, to assist in getting the payment allocated, because my service was suspended every other 24 to 48-hours, but to this day, this matter has not been resolved. I have emailed the proof of payment to the relevant email addresses and even to a few consultants when I called the call centre, a few times already (and I even got an sms indicating that they have received the amount paid) - but this amount has not been allocated to my account. Cell C have now attempted to take the June 2021 debit order together with the balance on my account - according to their system (which was actually paid on 31 May 2021) from my bank account, using the correct reference (as one consultant indicated when I called during the few times), but the debit order could not be processed due to insufficient funds. My bank has now charged me R147 for a debit order that bounced, because it was R5,225.00 instead of the R1,406 it should have been (keeping in mind that payment of R3,850 was made on 31 May 2021). This is absolutely ridiculous and I refuse to be charged for something that should have been sorted within Cell C's prescribed timeframes.

This matter requires urgent attention and I am over being told that this matter will be escalated with a reference of payment allocation, as it is not done. I further need my R147 bank charge for the debit order bounced to be paid back into my account as soon as possible. I refuse to wait 24-48 hours for something that could have been prevented in the first place.