RM
Rethabile M
1 reviews | Active since Jan 2025
31 Jan 2025, 16:04
Payment allocation
I made a payment in 12 of December 2024 on my cell c account after I contacted them to check if it's reflecting they told payment is there but is not been allocated into my account they requested an email of proof of payment I have been sending them mails the whole of December and January still my payment is not yet been allocated to my account can they fix this on their side
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
31 Jan 2025, 16:31Dear Rethabile Metane,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced with the payment allocation issue on your account.
We understand the frustration this has caused, especially after you made the payment in December and provided the necessary proof. Please know that this is not the experience we want for our customers, and we are committed to resolving it as quickly as possible.
We have escalated your issue to the relevant department, and they will prioritize reviewing the payment and ensuring it is correctly allocated to your account.
Regards
Cell C | DA
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced with the payment allocation issue on your account.
We understand the frustration this has caused, especially after you made the payment in December and provided the necessary proof. Please know that this is not the experience we want for our customers, and we are committed to resolving it as quickly as possible.
We have escalated your issue to the relevant department, and they will prioritize reviewing the payment and ensuring it is correctly allocated to your account.
Regards
Cell C | DA
Cell C's reply31 Jan 2025, 16:31
Official
Dear Rethabile Metane,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced with the payment allocation issue on your account.
We understand the frustration this has caused, especially after you made the payment in December and provided the necessary proof. Please know that this is not the experience we want for our customers, and we are committed to resolving it as quickly as possible.
We have escalated your issue to the relevant department, and they will prioritize reviewing the payment and ensuring it is correctly allocated to your account.
Regards
Cell C | DA
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced with the payment allocation issue on your account.
We understand the frustration this has caused, especially after you made the payment in December and provided the necessary proof. Please know that this is not the experience we want for our customers, and we are committed to resolving it as quickly as possible.
We have escalated your issue to the relevant department, and they will prioritize reviewing the payment and ensuring it is correctly allocated to your account.
Regards
Cell C | DA
RM
Rethabile M's updateReviewer Update
04 Feb 2025, 12:45Cell c called Friday regarding my issue I spoke to ofentse she promised to get back to me today but I haven't received any call from her, no mail or anything this thing is ruining my credit score can it be sorted asap
RM
Rethabile M's update04 Feb 2025, 12:45
Reviewer Update
Cell c called Friday regarding my issue I spoke to ofentse she promised to get back to me today but I haven't received any call from her, no mail or anything this thing is ruining my credit score can it be sorted asap
Cell C's replyOfficial
04 Feb 2025, 13:07Dear Rethabile Metane,
Thank you for getting back to us.
We have inquired with Ofentshe and you will be contacted soon with an update.
Regards,
Cell C | TN
Thank you for getting back to us.
We have inquired with Ofentshe and you will be contacted soon with an update.
Regards,
Cell C | TN
Cell C's reply04 Feb 2025, 13:07
Official
Dear Rethabile Metane,
Thank you for getting back to us.
We have inquired with Ofentshe and you will be contacted soon with an update.
Regards,
Cell C | TN
Thank you for getting back to us.
We have inquired with Ofentshe and you will be contacted soon with an update.
Regards,
Cell C | TN
RM
Rethabile M's updateReviewer Update
20 Feb 2025, 18:50Can I kindly get a feedback from this query. Because this is affecting my credit score badly. And it's annoying to always be the one making follow ups with them without be contacted
RM
Rethabile M's update20 Feb 2025, 18:50
Reviewer Update
Can I kindly get a feedback from this query. Because this is affecting my credit score badly. And it's annoying to always be the one making follow ups with them without be contacted
RM
Rethabile M's updateReviewer Update
20 Feb 2025, 18:58Can I get feedback from this as soon as possible, I don't think it take 3months to make payment allocation
RM
Rethabile M's update20 Feb 2025, 18:58
Reviewer Update
Can I get feedback from this as soon as possible, I don't think it take 3months to make payment allocation
RM
Rethabile M's updateReviewer Update
08 May 2025, 10:36Good day Cell C Can you kindly remove the R2 that I paid on 13 of march under my profile n close that account . I called they gave me a ref number *** promised that someone will call me but even today nobody called and the R2 is appearing on my credit profile n it’s ruining my credit score.can you please get this sorted
RM
Rethabile M's update08 May 2025, 10:36
Reviewer Update
Good day Cell C Can you kindly remove the R2 that I paid on 13 of march under my profile n close that account . I called they gave me a ref number *** promised that someone will call me but even today nobody called and the R2 is appearing on my credit profile n it’s ruining my credit score.can you please get this sorted