Paying with no device , total ****************

On the 24th o November 2020 i booked in my router for repairs cell number *** , two days later i was advised that the repairs department will not fix the device as the device was blacklisted .i was then told to go to the nearest police station to do an affidavit authorizing to unblack list the device, i made contact with the contact center team i was then advised that if the device was blacklisted they will be able to pick it up and supply me with the ITC reference number . The device was not blacklisted , i made contact with the store in Alberton who then advise me that they will make contact with the repairs pertaining same . in the interim monthly debit orders is going off my account from October my account is debited without having access to the router. on the 7th of January i went to the police station to do an affidavit they also requested an ITC reference number of which i was unable to provide with same . the affidavit was drafted same was sent to the store, the consultant made contact with the contact center again to validated the listing the contact center could not pick up any blacklisted . 08\01\2021 i made contact with the contact center team @ 10:53 i asked to be transferred to the repairs department to assist a gentlemen at repairs department advised me that the device is still listed and they are not in contact with the contact center team they cant help i should go get the affidavit indicating they should unblack list the device . i then made contact with the contact center again @11:09 and ask the consultant to sent confirmation that the device is not blacklisted the consultant was not proactive she kept on saying it is the customer's responsibility to go the store and police station as well as get ITC reference to unblack list the device, no one is willing to take accountability . the repairs department is not proactive by getting correct details . I'm really not happy about the service I'm getting hence i was told it will take 21 business days to fix the device its perthitic customer service no one is willing to go extra mile to retrieve correct information as a customer i must run around like a headless Chicken and explain the inconsistency of records between the contract team contact center, store & the repairs department . in the interim I'm paying without a device