Paying the pricing for cancelling

I took out a contract with Cell C in August 2018 and unfortunately my phone was ****** two months later (I was in the process of having it insured with my household insurance) but I continued to pay timously despite not using the benefits or the phone. With the COVID pandemic I was behind on payments, but always ensured I paid when I had the money. I was being debited out of my agreed debit order dates and having the debit bounce, and fork the bill of of R110 for an unpaid transaction with my bank, but even so I never did complain until July 2020. I was double debited R 1023.00 for the month of July 2020 and again in August. When I call through no one assists, and conveniently I get told someone will get back to me but they never do. Bare in mind I no longer have the physical sim card or phone so I had to ensure I had at least R 100 airtime to call 084135 to have all my airtime finished and not be contacted back.

I asked to be refunded but I was further debited R 923.00 in August 2020. All because I requested to cancel my contract instead of upgrade.

I honestly am sick and tired of Cell C and will never do business in the future with them again.