Paying for something i cant use

No e mail was sent to me. He phoned me twice and I was at work where I couldnt answer my phone. If he phoned again I would have answered but yet I didnt get another call. So please contact me again. I paid my full installment and would like it back as I CANNOT USE THE ITEM.

So Moses phones me to tell me just go book the device in again mam. Wow wat a load of bull ****. Asking me why did I only book it in once. And not multiple times. Well if you took the time to go through all the calls that came through to the call centre you would hear how many times I called. And by the way I cannot leave everything being my job, husband, cooking, cleaning and other responsibilies to just put this router at my number 1. Really now? So while my money is good enough its my responsibility when you dont even make an effort to follow up. Its been 7 months. Its a new year with old year problems. You hear I have problems but yet every month a deductions being made where I havent been using the device. ***** CELL C. *****

Yes the same guy who basically told me drop everything and focus on the router. All while my money goes into your account for what??? Jack **** man. And being told I cannot cancel this freaken contract. You people are really money hungry and would never again take anything by you guys. This is the worst service I have ever exprienced from CELL C.