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Willemien T

1 reviews | Active since Nov 2017

31 Jan 2018, 11:36

Paying for NOTHING (Part7)

Still there is no development from Cell C's side nor communication. An sms was sent on the 12th of January where they state that the tower/grid needs to be upgraded. But up to present no effort has been given to assist us.

We still pay the monthly fee ( and we dont / can t even use the wifi.

We as the paying customer have the right to stop payment untill the issue has been resolved. Because in heir contract it tates that they will assist and deliver a service to us for which we pay. Now seeing we dont get the service as they promised, we are not obligated to pay. With proven evidence that we have been lodging this complaint since last year.

But if we do that they will be quick to list you as a poor paying customer and it will reflect badly on your credit status

This is genuine not the service provider i will tell everyone about and suggest they buy into.

DO NOT BUY CELL C. AS THIS IS EVIDENCE OF THEIR POOR POOR CUSTOMER SERVICE.

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Replies (2)
Cell C
Cell C's reply31 Jan 2018, 11:53
Official

As per our records, on the 9th of this month, your complaint was escalated to network team for further assistance. We will get someone to follow up on this matter and provide feedback.

Apologies for the poor service.

Regards

Cell C | PN

Best regards,

WT
Willemien T's update31 Jan 2018, 13:23
Reviewer Update
Ont he 9th it was reported on your side. We recieved an sms on the 12th that the tower needs to be upgraded. But is this our problem? No it is not. You also stated in this sms that there is no date available for this upgrade. Which i do believe is POOR planning, and communication. And then also on this sms you state we should use an external antena in the meantime. We dont even get coverage on the cell network on Cell C!!!!!! How do you want us to use an external antena to get better reception when there is NONE??????? Read the sms: Dear Valued Customer or Mr./Mrs Thank you for contacting Cell C with regards to your network query. feedback : The Tower needs to be upgraded . This is planned but no date is available . Client can try using an external antenna on the router . This might help. Please contact us on the below details and quote reference ********** 963 for further assistance. Email : ********** OR ********** Customer care : 084140 Your sincerely Cell C Network Team NOW TELL ME IF YOU WOULD APPRECIATE THIS KINDOF TREATMET FROM A SERVICE PROVIDER????????