WT
Willemien T

1 reviews | Active since Nov 2017

16 Nov 2017, 14:24

Paying for NOTHING (part2)

Ok... so on Monday afyer the review was placed Cel C contacted us and the down wifi was restored...

From yesterday the speed was so bad that not even WhatsApp messages came through. Again Cel C was contacted. We were told that the "grid" in our area is full. The question was asked to upgrade the "grid" and increase the speed and accomodate more clients. Answer: This cannot be done.

Mail the Social Meadia person that mailed me regarding previous complaint, her mailbox is full and will not be able to assist. Nice.

So..... yet I ask again..... Is Cel C a good service provider? NO Do they tend to customer needs? NO

This cannot go on like this. We pay for a service that cannot be provided. In the meantime we have to buy additional data packages because our current data package is so slow and not even picking up on a speed test.

Fedup with false advertising...

0
Replies (1)
Cell C
Cell C's reply16 Nov 2017, 15:35
Official

Good afternoon Willemien

We have escalated this matter for further assistance.

Regards

Cell C | PN

Best regards,