Paying for nothing

Cell C and it *********** staff has done it once again after 11 days trying to sort out a mistake I made by using the wrong reference on a payment I made on the 24th of Jan 2019. I still have on data. In Sept 2018 I change my payment date from the 6th of the month to the 24th of the month due to the fact that I am unemployed and my wife is paying the accounts with EFT. I was informed yesterday that I am in arrears because I did not pay for Feb 2019 on the 6th when I explained I was told it was never changed . My question to Cell from October 2018 up until now my lines was never block due to non payment.

The only thing that I can look forward to is that on the 28th of Feb 2019 I can cancel this contract and go to a service provider that actually provides a service to it customers without any problems. Everyone in my family has a contract with Cell C and I will make it my personal mission to make sure that when the contracts comes to an end that is will be cancelled. Maybe my 10 contract won't make a difference but I will do anything in my power to let people know that Cell C is the worst provider on earth.