DB
David B

1 reviews | Active since Jan 2010

07 Jun 2015, 10:15

Paying for no service rendered

Hi Cell C This is a message I posted on May 26 my contracts have not been sorted out as yet I have paid what was requested of me and I have done all you have asked from me but you have not fixed this. You have forced me to go to the CPA which I have logged a complaint with already. I tried to solve this with your customer service but they could not help me and said if I want I can go to CPA they don't care. Please don't ask me to inbox you cause you have my detail. \ I have been battling with you for several months now to get signal at my house. You sent me a mail and said that there is nothing you can do to fix this you even sent out a techie to measure the signal. I since then have decided to cancel my contract cause I am paying for a service that you cannot provide. Now according to the CPA I pay for a service that you need to deliver well you are not delivering this service. I am trying to cancel my contracts with immediate effect not a month notice. I must still sit with a month battling with signal. The signal problem has been going on for about 6 months to a year. I am really tired of this. I have done everything that I can to resolve this. If this is not going to be resolve"

0
Replies (1)
Cell C
Cell C's reply08 Jun 2015, 07:35
Official
Hello cmdbailey,

We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN