Paying for Cell C's incompetance

To further insult me, Cell C has offered me a goodwill refund of R999 of my next bill of R1700. Even the representatives from CellC admit that they also would have been unhappy if they where treated in the same way. But are unable to do anything. All they can do is appologize. I see no goodwill, only unWILLingness to sort out their stuffup. I cant understand how big companies are able to get away with trapping consumers in contracts and not deliver on the agreements they made. I wish the people in the Cell C adds was wearing balaklavas, so atleast somr people, including me would have known not to take their word and trust them. I know and have heard of so many people that feel the same and the sad part is most of them eventually give up fighting with Cell C and eventually just cut their losses, get another network, and wait for the contract to expire.

I assume you have voice recordings of your statement, because i do. I was not advised that the investigation is still in progress. Last time i was advised on an investigation was approx a month, maybe even more ago. I was then told the network department would need a week for the investigation. I was told by a consultant that the service in the area is not good. If i was told that there is adequad service in my area when i called cellC upon which i decided to port my number and get a contract. Why did i have to struggle with service, pay extra for an alternative provider and have to pay for a service that i was promised while CellC performs an investigation om service i was promised to receive. I complained from the first day you delivered the handset. You have had ample time to rectify the problem but its been months. I am not paying for a handset since ill get a new device with a new contract from another service provider. How is this amicable ˈ(amɪkəb(ə)l/Submit adjective characterized by friendliness and absence of discord. "an amicable settlement of the dispute") ?