Paying for Cell c errors

<p>I had two contracts with Cell C, so in May of this year I decided to terminate of the contracts. I asked Cell C for a early settlement quote and paid the full amount immediately. I called two days later and was told that the funds were received and the contract has been changed to prepaid. But then in June Cell c started debiting the settlement amount from my account. This has carried on for past 4 months. I called the Cell C contracts department a thousand times, and each and every time I get a different story. Yesterday I finally asked to speak to the team leader and told me that they had allocated the payment I made to the wrong account and that I will have to pay R1000 at the end of this month because of the error that they made 4 months ago. I don't understand why I should do this because I pay the settlement amount to the right account using the correct reference. It was Cell c that decided to allocate it to the incorrect account. Its their fault and they should pay for it. Cell C, its call centre agents and their team leaders are all super unprofessional. I am so disappointed by Cell C....</p>