1 reviews | Active since Jan 2016
Paying for an item I dont have
I want to ask hello peter for help with my Cell C contract . I took out a contract in Dec for the galaxy note 5 gold ...4 days later it went demon and the screen was black and blue I took it back to the store and they sent it in... <br> I got word it must be replaced.... and i am still waiting till today because cell C Kollonade dont have gold only black. Now i signed the contract based on the gold and they telling me sorry no stock am i sure I dont want black because they dont know when there will be stock again. And everyone knows you cannot cancel a contract because once u sign u are liable... The problem is I am paying for 6 weeks on something i dont have and have no idea when they will have stock. And all the store says is sorry but u must still pay... but I am already paying dearly..not just my instalment but my petrol to enquire within the store every week since early December. I have 4 other contracts with Cell C and have not skipped one payment...plus they sent my phone in with a brand new screen guard and phone cover, possible no replacemen<br> I am so frustrated because the customer care says they dont deal with store items and the store said phone cutomer care if u want to co
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We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
