TK
Troy K

1 reviews | Active since Jun 2019

02 Jul 2019, 10:19

Paying for a upgrade I dont have

in March I have upgraded my contract and received the wrong device I then booked it for returns the very next day and it took cell c 4 weeks to collect and another 3 weeks to confirm that they have received the device and that I may proceed in getting the device I wanted this took another few days up until June still don't have the phone but cell c is billing me for a device I don't have and on I can't do any upgrades because of the bills I refuse to pay I have logged numerous complaints but nothing they also say that the turn around time is 24 to 48 hours I'm waiting 1460 hours and no callback they are the most expensive for bad deals

CELL C SUCKS cellc has ****** me not only from one account but three.....

they are the most expensive for bad deals

0
Replies (3)
Cell C
Cell C's reply02 Jul 2019, 10:38
Official
Good morning Troy

Thank you for bringing this matter to our attention. Apologies for the inconvenience caused. 

We have requested one of our team members to follow up on this matter and assist. Do expect communication. 

Regards 
DA

TK
Troy K's update02 Jul 2019, 11:04
Reviewer Update
I have brought this to Cell C's attention every third day if not every day
Cell C has promised me that this would be sorted before I would be billed and that Cell C will give me compensation for the inconvenience and threats
thanks
Ill be waiting
TK
Troy K's update02 Jul 2019, 17:02
Reviewer Update
Thank you cell c for the waste of time today I was waiting for a call to resolve my issue so I reviced a call at 4:47pm it rang once
And I know that they knock off at 5:00pm and that the system wont let them logout without clearing they call list

Nice one Cell C well done

Pathetic service