1 reviews | Active since Sept 2015
Paying for a service that is not available to me
I sign a contract on 01/07/2015 only to find out 2 months later that they do not cover my area. I run my business from home and have lost monthly income due to this. I've been to the store they blamed the device, after that I went to Samsung and had to spend many hours waiting for them to reload my device. Samsung suggested I do a sim swap, which I had to do at my expense. Once I used the new sim in a different phone the problem was not resolved. At that point I went back to the Cradlestone branch and they informed me that they are aware of a network problem in the area and can not tell me when it will be sorted. The store manager promised to phone me on Monday, that did not happen, I had to go there again. I'M PAYING FOR A SERVICE THAT I CAN NOT USE AND NOW I NEED A BACKUP SERVICE PROVIDER TO ENSURE THAT I DO NOT LOSE MORE CLIENTS DUE TO THIS. Cell C biggest mistake I ever made!!!!!
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.
Regards
Cell C | PN
