1 reviews | Active since Nov 2016

16 Nov 2016, 00:59

Paying for a phone I don't have

<p>It's been almost a month and a half since I'm waiting for my Gold iPhone 7 plus.I told the people at the store that I want a Gold iPhone 7 plus they bring a black one.Cell C please I need my phone..I'm paying you guys a lot off money over R1300 for a phone I don't have, I'm being told that there is no Gold iphone 7 plus in South Africa while Vodacom, MTN and Telekom have it.I just wanna know if I will indeed get my phone or not.To be honest cell c is the worst and dishonest cell phone store I've worked with.1-I get assaulted 2-I get told lies 3-i get given what I don't want 4-I pay for something I don't have 5-Im being ******...How can one be a month with out a phone, no rental phone plus I'm paying insurance..When I was at Vodacom every time management phone was taken in I would receive a rental phone that time I'm not even on insurance.All I have is your guys sim card.I wish I was still with Vodacom, Cell C is the worst ever, not to talk about the sales people.Worst then Cell C it's self.Do something with your employees because they don't carry the values Cell C has .#CellC#iwantmyphone#CellCdontwannagivememyphone#CellCis*****ingformme#CellCgivesyouwhatyoudontwant#NogoldiphoneinSAsaysCellC#Iphone7plus#apple</p>

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Replies (4)
Cell C
Cell C's reply16 Nov 2016, 07:39
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply16 Nov 2016, 12:46
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Cell C
Cell C's reply16 Nov 2016, 12:47
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Cell C
Cell C's reply16 Nov 2016, 12:49
Official

Nelly has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.

Regards

Cell C | PN