MC
Marlon C

1 reviews | Active since Jun 2013

27 Sept 2016, 21:24

Paying for a device I dont have. Cancelled contract

<p>I took out an additional contract for a Samsung TAB. The next day I returned the TAB and sim back to the store as the device was faulty. They were going to do an OFB. The OFB returned the device was faulty and a RMA was given. I requested a cancellation of the contract. The request was submitted in July as I am being charged since for a device I don’t have and a contract that was cancelled. I requested for a cancellation letter and received none. I am getting no feedback from Cell C.</p> <p> </p> <p>They have handed this account to their legal department for a device I don’t have and a cancelled contract. My bank account is still being deducted.</p> <p> </p> <p>The contract number is ********** 190. Have this resolved immediately!</p>

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Replies (3)
Cell C
Cell C's reply28 Sept 2016, 07:31
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply28 Sept 2016, 09:43
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

MC
Marlon C's update28 Sept 2016, 19:30
Reviewer Update

Thank you for resolving this matter and your speedy response.