Paying ears off for pathetic service
I lodged complaint in November 2017 which to this day has gone "missing" about the towers here in Komati, Mpumalanga.
Got feedback saying tower is congested, that they will send their technicians out to upgrade it.
Vodacom was quick to upgrade their own for their customers after noticable congestion here but not cell c.
Lodged more complaints in December about this issue and still nothing.
Its now 2 days away from end of January and I'm still roaming on Vodacom to get ANY thing done!
I have wasted in the last month ALONE over 15Gigs that doesn't include the over R200 in the last 4 days!!
I'm paying over R1800 for my contracts and I'm not getting the service that I'm supposed to.
I get told to roam on VODACOM to get things done but I end up wasting my data because CELL C doesn't have an agreement for LTE but expects you to roam on VODACOM!
I won't be upgrading any of the 4 contracts this year as I WILL be porting over to Vodacom seems I'm already paying both just to get access to a decent networ****
Good afternoon Whitney
We have escalated this matter for further assistance. Do expect communication.
Sincere apologies for the poor service.
Regards
Cell C | PN
Good afternoon Whitney
We have escalated this matter for further assistance. Do expect communication.
Sincere apologies for the poor service.
Regards
Cell C | PN
