CP
Cameron P

1 reviews | Active since Nov 2014

17 Nov 2016, 16:12

Paying double the agreed contract price.

<p>Took out a new contract in July 2016, but found out that I am paying double the agreed amount on this contract.</p> <p>Lodged a complaint on the 1st of October (Ref no. ********** 097) and have followed up numerous times. Standard response is that they will get back to me within 48 hours.</p> <p>Now...... at least 7 x 48hour promises later, I still have not heard anything back and Cell C have debited my account with the wrong amount again - even while I am waiting for feedback on how they will be rectifying this situation - Please note that Cell C had already admitted that they are in the wrong (after pulling the recording) but this does not stop them from *****ing me over.</p> <p>Bad Cell C - Very Bad.</p>

0
Replies (4)
Cell C
Cell C's reply18 Nov 2016, 07:07
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply18 Nov 2016, 09:05
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply18 Nov 2016, 14:15
Official

Lungi has been in contact with you to assist with this matter. She advised that she will listen to the call recording and revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply25 Nov 2016, 14:43
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN