LN
Louise N
1 reviews | Active since May 2019
30 Mar 2025, 17:47
Payfast payment issues
I made a payment via the website payfast link and 2 weeks later I am still being told I have not made a payment and that I need to send proof of payment. How am I supposed to get proof of payment in pdf format when it was a payfast payment and I have emailed my bank statements as well as photos I took saying payment successful after doing the payment. I refuse to pay again, you need to find the payment I made and allocate it to my account. I will be cancelling this contract as soon as I can. Endless problems with cell c
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
31 Mar 2025, 07:25Dear Louise ,
Thank you for reaching out and sharing your concerns with us.
We’re sorry to hear about the issues you’ve experienced with your payment.
Could you kindly forward the email with your bank statements and the photos of the payment confirmation to ***? This will help us investigate and allocate the payment to your account promptly.
We’re looking forward to assisting you and ensuring this matter is resolved.
Kind regards,
Cell C | NZ
Thank you for reaching out and sharing your concerns with us.
We’re sorry to hear about the issues you’ve experienced with your payment.
Could you kindly forward the email with your bank statements and the photos of the payment confirmation to ***? This will help us investigate and allocate the payment to your account promptly.
We’re looking forward to assisting you and ensuring this matter is resolved.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply31 Mar 2025, 07:25
Official
Dear Louise ,
Thank you for reaching out and sharing your concerns with us.
We’re sorry to hear about the issues you’ve experienced with your payment.
Could you kindly forward the email with your bank statements and the photos of the payment confirmation to ***? This will help us investigate and allocate the payment to your account promptly.
We’re looking forward to assisting you and ensuring this matter is resolved.
Kind regards,
Cell C | NZ
Thank you for reaching out and sharing your concerns with us.
We’re sorry to hear about the issues you’ve experienced with your payment.
Could you kindly forward the email with your bank statements and the photos of the payment confirmation to ***? This will help us investigate and allocate the payment to your account promptly.
We’re looking forward to assisting you and ensuring this matter is resolved.
Kind regards,
Cell C | NZ
Best regards,
LN
Louise N's updateReviewer Update
31 Mar 2025, 08:14Will do
LN
Louise N's update31 Mar 2025, 08:14
Reviewer Update
Will do
Cell C's replyOfficial
31 Mar 2025, 08:18Thank you. We will be on the lookout.
Cell C | NZ
Cell C | NZ
Best regards,
Cell C's reply31 Mar 2025, 08:18
Official
Thank you. We will be on the lookout.
Cell C | NZ
Cell C | NZ
Best regards,
LN
Louise N's updateReviewer Update
31 Mar 2025, 08:23I have sent the email
LN
Louise N's update31 Mar 2025, 08:23
Reviewer Update
I have sent the email
Cell C's replyOfficial
31 Mar 2025, 09:53We have received the email and shared it with our Team. We will investigate and contact you to assist.
Cell C | NZ
Cell C | NZ
Best regards,
Cell C's reply31 Mar 2025, 09:53
Official
We have received the email and shared it with our Team. We will investigate and contact you to assist.
Cell C | NZ
Cell C | NZ
Best regards,