Pay money back of almost R2000 reff:***

Hi switched bank accounts and Cellc consultant informed me that it will take 30 days for them to start debating the new account seeing that we already in the middle of the month they weren't gna get payment on time.The 26th of August I made EFT payment, and Cell C debitted my account so I have 3 contracts with Cellc wich is almost R2000 a month so in total Cellc collect almost R4000 by me and since the 29th of August I have been struggling to get my almost R2000 back from Cellc its the 14th 2 today I was told it takes 7 working days it's almost 15 days again and in these tough economy I needed my money yesterday already I received one email from their customer services wich I sent my proof of EFT to I have more then 7 emails with follow up to Cellc with no reply,your service stinks please pay my money so we can enjoy a contuined fruitful relationship.Ref numbers for same enquiry *** and ***