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RN
Richard N

1 reviews | Active since Nov 2016

21 Sept 2017, 09:18

Pay for your SIM swap!

Have 2 cellphone contracts with Cell C for over 2 years now, Lost my SIM . Upgraded recently and received a new device hassle free. The problem started when I wanted to do SIM swap to my old number.I was told I have to pay for this service. I feel this is daylight *******,******* at its core!I am giving Cell c business by just being a subscriber. Why should I pay more for taking my business to them(Cell C)?

0
Replies (4)
Cell C
Cell C's reply21 Sept 2017, 10:30
Official

Good morning Richard

We have requested one of our team members to contact you and assist. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply21 Sept 2017, 13:11
Official

Derrick could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

RN
Richard N's update22 Sept 2017, 10:18
Reviewer Update
Derrick from Cell C contacted me, tried to explain the logic and business sense behind this matter. My query is not satisfactorily resolved as he continuously outlined the similarities between Cell c and the banks. "If you loose your bank card you pay for a new one." This is not what I expected. When I took up these contracts, this clause about paying for a lost SIM was not disclosed to me. (You can go back to the recorded audio when I took up these contracts...that's if you do record like you always say).This is total misrepresentation. I will not leave this matter until I get an adequate redress. What happened to "The power is in your hands"? Right now I feel like "The power is in your hands Cell c, not my hands'"
RN
Richard N's update22 Sept 2017, 10:20
Reviewer Update
Cell c for yourself!