MR
Matthew R
1 reviews | Active since Aug 2010
08 Nov 2023, 15:41
Pay back the money no more excuses!!
Been trying for weeks to get a refund out of Cell C. Everytime you send an email or talk to someone you have to spill your story all over. Then you wait for feedback that never comes, then when they tell you a story and you reply 'absolute *******' younger told to refrain from using foul language!! Yesterday I.spkke to someone just now her colleague calls back asking for proof of payments (which yesterday's lady told me she had), so here's a thought how about whoever takes up my case first actually finishes it??? Everytime you send an email it's a new case number even if you reply to there email when they ask for douting reviews on how great the service wasn't!! Now today's lady is checking yesterday lady's email to see if the bank statements are there. It's not alot of bucks but I thought it's the principal.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
08 Nov 2023, 16:00Dear Matthew Reynolds
Thank you for reaching out.
We're sorry to hear of the service received from us thus far . Do you perhaps have a reference number that we can follow up on to assist .
Regards
Cell C | NH
Thank you for reaching out.
We're sorry to hear of the service received from us thus far . Do you perhaps have a reference number that we can follow up on to assist .
Regards
Cell C | NH
Cell C's reply08 Nov 2023, 16:00
Official
Dear Matthew Reynolds
Thank you for reaching out.
We're sorry to hear of the service received from us thus far . Do you perhaps have a reference number that we can follow up on to assist .
Regards
Cell C | NH
Thank you for reaching out.
We're sorry to hear of the service received from us thus far . Do you perhaps have a reference number that we can follow up on to assist .
Regards
Cell C | NH
MR
Matthew R's updateReviewer Update
13 Nov 2023, 13:48Hi NH
I presume none of them are linked to the refund because I have been asked over and over for the same info! The numbers I can find on email are:
***
***
***
***
***
Why is it the 2 people I sent emails to with Proof of payment or bank statements do not reply to my emails asking for an update?
smatsemela at contractor dot cell c dot co dot za
or
rkepadisa at contractor dot cell c dot co dot za
Rgds
I presume none of them are linked to the refund because I have been asked over and over for the same info! The numbers I can find on email are:
***
***
***
***
***
Why is it the 2 people I sent emails to with Proof of payment or bank statements do not reply to my emails asking for an update?
smatsemela at contractor dot cell c dot co dot za
or
rkepadisa at contractor dot cell c dot co dot za
Rgds
MR
Matthew R's update13 Nov 2023, 13:48
Reviewer Update
Hi NH
I presume none of them are linked to the refund because I have been asked over and over for the same info! The numbers I can find on email are:
***
***
***
***
***
Why is it the 2 people I sent emails to with Proof of payment or bank statements do not reply to my emails asking for an update?
smatsemela at contractor dot cell c dot co dot za
or
rkepadisa at contractor dot cell c dot co dot za
Rgds
I presume none of them are linked to the refund because I have been asked over and over for the same info! The numbers I can find on email are:
***
***
***
***
***
Why is it the 2 people I sent emails to with Proof of payment or bank statements do not reply to my emails asking for an update?
smatsemela at contractor dot cell c dot co dot za
or
rkepadisa at contractor dot cell c dot co dot za
Rgds
Cell C's replyOfficial
13 Nov 2023, 13:57Dear Matthew Reynolds
Noted. We will follow up and revert back. Apologies once again for the unpleasant experience.
Regards
Cell C | SM
Noted. We will follow up and revert back. Apologies once again for the unpleasant experience.
Regards
Cell C | SM
Cell C's reply13 Nov 2023, 13:57
Official
Dear Matthew Reynolds
Noted. We will follow up and revert back. Apologies once again for the unpleasant experience.
Regards
Cell C | SM
Noted. We will follow up and revert back. Apologies once again for the unpleasant experience.
Regards
Cell C | SM
MR
Matthew R's updateReviewer Update
13 Nov 2023, 14:18New case number for the request for feedback fom R Kepadisa sent earlier ***
Seriously why can't you link or keep the same number till the query is closed?
Seriously why can't you link or keep the same number till the query is closed?
MR
Matthew R's update13 Nov 2023, 14:18
Reviewer Update
New case number for the request for feedback fom R Kepadisa sent earlier ***
Seriously why can't you link or keep the same number till the query is closed?
Seriously why can't you link or keep the same number till the query is closed?
MR
Matthew R's updateReviewer Update
21 Nov 2023, 09:408 days later and absolutely nothing from Cell C!!!
Were the case numbers not enough???
You've already lost one contract that went to Prepaid and one Home Connecta Flexi that I won't be recharging once all the data is used, so +/- R300 per month loss so far, only the last Home Connecta Flexi to go and I'll be #CellCFree!!
And why haven't s matsemela or r kepadisa bothered to reply? Why ask for documents and then provide no feedback?
I am now taking this to the Ombudsman
Were the case numbers not enough???
You've already lost one contract that went to Prepaid and one Home Connecta Flexi that I won't be recharging once all the data is used, so +/- R300 per month loss so far, only the last Home Connecta Flexi to go and I'll be #CellCFree!!
And why haven't s matsemela or r kepadisa bothered to reply? Why ask for documents and then provide no feedback?
I am now taking this to the Ombudsman
MR
Matthew R's update21 Nov 2023, 09:40
Reviewer Update
8 days later and absolutely nothing from Cell C!!!
Were the case numbers not enough???
You've already lost one contract that went to Prepaid and one Home Connecta Flexi that I won't be recharging once all the data is used, so +/- R300 per month loss so far, only the last Home Connecta Flexi to go and I'll be #CellCFree!!
And why haven't s matsemela or r kepadisa bothered to reply? Why ask for documents and then provide no feedback?
I am now taking this to the Ombudsman
Were the case numbers not enough???
You've already lost one contract that went to Prepaid and one Home Connecta Flexi that I won't be recharging once all the data is used, so +/- R300 per month loss so far, only the last Home Connecta Flexi to go and I'll be #CellCFree!!
And why haven't s matsemela or r kepadisa bothered to reply? Why ask for documents and then provide no feedback?
I am now taking this to the Ombudsman
MR
Matthew R's updateReviewer Update
21 Nov 2023, 10:13WOW!! Quickest call yet and then it blows up in your face asking to which account I want the refund sending to. Did you not receive bank statements and proof of payments for a specific ABSA account???
I am done with Cell C!!
Keep the money it's the last you will see from me!!!
I am done with Cell C!!
Keep the money it's the last you will see from me!!!
MR
Matthew R's update21 Nov 2023, 10:13
Reviewer Update
WOW!! Quickest call yet and then it blows up in your face asking to which account I want the refund sending to. Did you not receive bank statements and proof of payments for a specific ABSA account???
I am done with Cell C!!
Keep the money it's the last you will see from me!!!
I am done with Cell C!!
Keep the money it's the last you will see from me!!!
Cell C's replyOfficial
21 Nov 2023, 11:58Dear Matthew Reynolds
We regret that your experience with us was unsatisfactory and fell short of our customer service standards. We would like the opportunity to attend to the matter with the aim of resolving your query.
Regards
Cell C | MM
We regret that your experience with us was unsatisfactory and fell short of our customer service standards. We would like the opportunity to attend to the matter with the aim of resolving your query.
Regards
Cell C | MM
Cell C's reply21 Nov 2023, 11:58
Official
Dear Matthew Reynolds
We regret that your experience with us was unsatisfactory and fell short of our customer service standards. We would like the opportunity to attend to the matter with the aim of resolving your query.
Regards
Cell C | MM
We regret that your experience with us was unsatisfactory and fell short of our customer service standards. We would like the opportunity to attend to the matter with the aim of resolving your query.
Regards
Cell C | MM
MR
Matthew R's updateReviewer Update
21 Nov 2023, 12:01Read above, you have failed miserably
I have taken the matter to CGSO
I am done with Cell C
I have taken the matter to CGSO
I am done with Cell C
MR
Matthew R's update21 Nov 2023, 12:01
Reviewer Update
Read above, you have failed miserably
I have taken the matter to CGSO
I am done with Cell C
I have taken the matter to CGSO
I am done with Cell C
MR
Matthew R's updateReviewer Update
23 Nov 2023, 07:05Re: your message sent privately, there is no change to my rating, and will be making a concerted effort to port somewhere else! Refund that I have to wait another week for, in this day and age of immediate payments, but then that would lower your bank balance and interest earnt for a week!! This has been ongoing for a month, and only when I said I was taking it to the Ombudsman did anything happen. Customer centric my foot!! Rake in the money and to hell with the customer, we'll replace him with 5 more who won't complain is the feeling I get from Cell C!!
Sent privately - why after all the others messages were public???
'As per the feedback, the refund has been approved. We would appreciate you taking some time to review the service you have experienced. We will email and SMS you a link to follow to rate the service received from our Social Media Team.'
Sent privately - why after all the others messages were public???
'As per the feedback, the refund has been approved. We would appreciate you taking some time to review the service you have experienced. We will email and SMS you a link to follow to rate the service received from our Social Media Team.'
MR
Matthew R's update23 Nov 2023, 07:05
Reviewer Update
Re: your message sent privately, there is no change to my rating, and will be making a concerted effort to port somewhere else! Refund that I have to wait another week for, in this day and age of immediate payments, but then that would lower your bank balance and interest earnt for a week!! This has been ongoing for a month, and only when I said I was taking it to the Ombudsman did anything happen. Customer centric my foot!! Rake in the money and to hell with the customer, we'll replace him with 5 more who won't complain is the feeling I get from Cell C!!
Sent privately - why after all the others messages were public???
'As per the feedback, the refund has been approved. We would appreciate you taking some time to review the service you have experienced. We will email and SMS you a link to follow to rate the service received from our Social Media Team.'
Sent privately - why after all the others messages were public???
'As per the feedback, the refund has been approved. We would appreciate you taking some time to review the service you have experienced. We will email and SMS you a link to follow to rate the service received from our Social Media Team.'