LB
Lushe B

1 reviews | Active since Jul 2018

20 Dec 2021, 15:38

Pay back the Money

Written on behalf of Ashika Bishun.

CellC erroneously double debited my account in 15 November 2021. Several calls have been made to Cell C on numerous occasions without success.

All requested documentation was issued TWICE and to date the refund has not been done.

Absolutely disgusted that agents, team leaders and supervisors, have not been able to resolve this issue of Cell C's error of double debit without permission leaving their client out of pocket.

Reference numbers: *** *** *** *** First logged on 16 Nov 2021, no reference number was given. CellC sent an email address to which documents were issued.

0
Replies (1)
Cell C
Cell C's reply20 Dec 2021, 15:57
Official
Hi Lushe 

Thank you for contacting Cell C. 

We see that your query was submitted and is currently being attended to. 

Regards
^MP