NM
Nqabomzi M

1 reviews | Active since Aug 2012

09 Jan 2017, 11:26

PAY BACK THE MONEY!!!!

<p>I recently discovered that i had been paying for a contract for a year i never had. i never realised this because the debit order was combined with a contarct i knew i had. I then called cell c and was told the case would be sent to back office for investigation and i will be called in 48hrs i then called 3 days later and was told to submit documents which i did. this whole process was last year i received no response. i then call last week enquiring on an update and i was told the number has been made prepaid and the case was closed as it was sent to the wrong department. all of this did not make sense to me andi then asked that my money be paid back for the year debit order that has been goig off. i was then told again it will be taken to back office and i will be called in 48hrs its now 3 days later still no communication. Cell C i want all my money bac****!</p>

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Replies (3)
Cell C
Cell C's reply09 Jan 2017, 11:41
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | DA

Cell C
Cell C's reply09 Jan 2017, 14:10
Official

Moses has been in contact with you and is assisting with this matter. Feedback will be provided soon.

Regards

Cell C | DA

Cell C
Cell C's reply10 Jan 2017, 10:19
Official

Moses confirmed that the matter has been resolved and feedback has been provided.

Regards

Cell C | DA