1 reviews | Active since Oct 2017
Pay back the money!!!
I have been a cell C customer for many years, and all I expected from them is decent service, especially towards long standing customers. My contract ended on the 27th of April. I phoned in on the 3 of April, as it was Easter from the 27th of March to the 2nd of April. I notified them of cancelling and they said ya sure no problem sir and even offered me a month on month contract for R30 which includes airtime and data. At the end of May I phoned to confirm all this because I was not confident that they could actually pull of a simple cancellation. True as bob, 'oh sir, the contract was not cancelled'. Which means the airtime i used in May which I thought I was paying R30, they are now going to charge me the full contract price for the month of may, it is blatantly dishonest, *********, unprofessional and ********. I had a contract, I cancelled, they deceived me to get more money out of me.
Thank you for bringing this matter to our attention. Apologies for the inconvenience caused.
Cancelling your contract should not be this frustrating, our team will be in contact to assist.
Regards
Cell C | DA
Thank you for bringing this matter to our attention. Apologies for the inconvenience caused.
Cancelling your contract should not be this frustrating, our team will be in contact to assist.
Regards
Cell C | DA
