KL
Khuthala L

1 reviews | Active since Mar 2017

25 May 2021, 12:28

Pay back my money today

I was behind with two months on my 2 contracts with Cell C and my lines were suspended. last week Saturday (22 May 2021) I went to the Branch and requested my statement, I then went to Pick'n'Pay and pay the outstanding amounts via Paypal (22 May 2021). I paid R610 for the Cellphone contract (2 lines) and I paid R749.81 for the router, it was a total of R1359.81. After paying I went to the Branch to update my accounts and provided the receipts (proof of payment) and my lines were activated and open. yesterday(24 May 2021) I called them wanted to find out if the payments were reflecting and the consultant approved that they were reflecting and I'm only owing the current amount that was due today (25 May 2021) and that the money that was outstanding will not affect my debit order since it's reflecting that I have paid. Today (25 May 2021) they deducted more than they were supposed to deduct even the money that I have paid Saturday. they were supposed to deduct R270 (cellphones, 2 lines) and R340 for the router but instead, they deducted R950 for cellphones instead of R270 and R1159.80 for the Router instead of R340. I need my money back to my account today, I cannot wait for 24-48Hours. today they are telling me that the payment I made last Saturday is not reflecting. How did they open my lines if it was not reflecting and why would the Consultant confirm that the payments were reflecting. they owe me R1499.81 and I need it today, I cannot wait for 24-48Hours.

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Replies (2)
KL
Khuthala L's update25 May 2021, 14:16
Reviewer Update
Good day,

I just received an SMS asking "did we do a great job resolving your query"? but I haven't received a call or feedback regarding my query.
KL
Khuthala L's update26 May 2021, 10:12
Reviewer Update
I am still waiting for Cell C to pay back my money. I haven't received any calls or feedback on my query and they promised to call me yesterday. why is it hard to pay me back my money? why is hard to resolve this issue? when we do not pay you, you suspend our lines without any communication but when you need to refund us you take forever. please I need that money