SV
Sunette V

1 reviews | Active since Jun 2016

06 Jun 2018, 19:11

Patience is finished when it comes to Cell C

So i think i have been patient enough with cell c!! I mean 6 months going for 7months!!

I started at another company in Nov, unfortunately my salary gets paid in on the 4th of each month. Cell c had only 2 debit order dates which is the 15 and the last day of the month. Then i asked if i can do cash payments they did not give me any answers or solutions. Only recently they got a debit order for the 6th....i agreed to that but now they want to debit me on the 30th of this month and the 6th of July soooooo Cell c wants me to pay for 6 days!!! Nope!!! Then i uasually make 2 seperate payments because i have 2 contracts with my id number i do not know how they allocate all payments towards one account but for security purposes they would ask how many contracts i have with them.. Last year when i renewed my contract they said i can upgrade anytime now it seems llike they are going back on what they said. Can not deal anymore please change me to pay as you go!!!

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Replies (2)
Cell C
Cell C's reply07 Jun 2018, 07:17
Official

We are in receipt of your complaint and apologise for the inconvenience caused.

One of our consultants will contact you and assist.

Regards

Cell C | DA

Cell C
Cell C's reply07 Jun 2018, 11:20
Official

Maropeng has been in contact with you and the issue has been resolved.

Regards

Cell C | DA