WS
Werner S
1 reviews | Active since Sept 2014
11 Oct 2023, 18:36
Pathetic zero service
I am so sick and tired of begging Cell C for assistance. I am the client and even your store staff can't get joy from you. Zero service. Zero customer care. Zero competence. It is clear that your loyal customers mean nothing to you. Zero. Guess what Cell C. I am not letting this go. I will name and shame you on every platform every day until you hear me out and sort my issue. Vodacom assisted me within 24 hours with the same request. I have been waiting 4½ weeks for you and still nothing. Pathetic!!!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
11 Oct 2023, 19:03Dear Werner Scherman,
We apologize for the service you have experienced.
Kindly provide a brief description on this and we'll assist accordingly.
^PN
We apologize for the service you have experienced.
Kindly provide a brief description on this and we'll assist accordingly.
^PN
Cell C's reply11 Oct 2023, 19:03
Official
Dear Werner Scherman,
We apologize for the service you have experienced.
Kindly provide a brief description on this and we'll assist accordingly.
^PN
We apologize for the service you have experienced.
Kindly provide a brief description on this and we'll assist accordingly.
^PN
WS
Werner S's updateReviewer Update
11 Oct 2023, 19:20Hi there. I requested a change of ownership and waited 3 weeks only for your customer service team to tell me I have to visit a store. We did just that and submitted all the docs and paperwork last week Monday already. Still nothing. Even the store manager can't get any joy. It seems your "customer service" or "head office" keeps telling us they will get to it when they get to it. No numbers to call or anything, just wait for an email. This is not on. I have waisted so much time on this matter. I need someone to talk to and someone to take ownership of this please.
WS
Werner S's update11 Oct 2023, 19:20
Reviewer Update
Hi there. I requested a change of ownership and waited 3 weeks only for your customer service team to tell me I have to visit a store. We did just that and submitted all the docs and paperwork last week Monday already. Still nothing. Even the store manager can't get any joy. It seems your "customer service" or "head office" keeps telling us they will get to it when they get to it. No numbers to call or anything, just wait for an email. This is not on. I have waisted so much time on this matter. I need someone to talk to and someone to take ownership of this please.
WS
Werner S's updateReviewer Update
11 Oct 2023, 19:21I have no reference number as I went into a store and submitted everything there. The number in question is ***. I just keep walking into a wall, and it feels I am getting just questions and no answers from CellC. Can we please have this dealt with??
WS
Werner S's update11 Oct 2023, 19:21
Reviewer Update
I have no reference number as I went into a store and submitted everything there. The number in question is ***. I just keep walking into a wall, and it feels I am getting just questions and no answers from CellC. Can we please have this dealt with??
Cell C's replyOfficial
11 Oct 2023, 19:22Kindly note that we have forwarded this matter for assistance, our support team will contact you and assist within 24- 48 working hours.
Apologies for the inconvenience caused.
^PN
Apologies for the inconvenience caused.
^PN
Cell C's reply11 Oct 2023, 19:22
Official
Kindly note that we have forwarded this matter for assistance, our support team will contact you and assist within 24- 48 working hours.
Apologies for the inconvenience caused.
^PN
Apologies for the inconvenience caused.
^PN