LL
Liezel L
1 reviews | Active since Jan 2021
19 Oct 2024, 08:49
Pathetic useless Cell phone supplier!!!
Omw where do I start with this pathetic cell phone company!!!
My husband was suppose to upgrade in Oct. When he called them they said no his upgrade is only in 2025!!! He has called them numerous time with no success and has send numerous emails!! To call customer care is a nightmare as you never get to a point to speak to an customer care agent!!! He has a 24 month contract and all of a sudden they changed it to 36 months without his consent!!! Pathetic service en *****!!!
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Replies (2)0
Replies (2)
Cell C's replyOfficial
19 Oct 2024, 09:01Dear Liezel Louw,
Thank you for reaching out.
We are truly sorry to hear about the frustrating experience your husband has had with his upgrade and contract. This is definitely not the level of service we aim to provide.
We take matters like this very seriously, especially regarding contract terms and customer service.
Please send us a private message with your husband’s contract details as well as the number in question, so we can investigate this further and resolve the issue.
We will ensure the correct upgrade date is provided and clarify any confusion around the contract extension.
Your feedback is valuable, and we’re here to make things right!
Regards
Cell C | DA
Thank you for reaching out.
We are truly sorry to hear about the frustrating experience your husband has had with his upgrade and contract. This is definitely not the level of service we aim to provide.
We take matters like this very seriously, especially regarding contract terms and customer service.
Please send us a private message with your husband’s contract details as well as the number in question, so we can investigate this further and resolve the issue.
We will ensure the correct upgrade date is provided and clarify any confusion around the contract extension.
Your feedback is valuable, and we’re here to make things right!
Regards
Cell C | DA
Cell C's reply19 Oct 2024, 09:01
Official
Dear Liezel Louw,
Thank you for reaching out.
We are truly sorry to hear about the frustrating experience your husband has had with his upgrade and contract. This is definitely not the level of service we aim to provide.
We take matters like this very seriously, especially regarding contract terms and customer service.
Please send us a private message with your husband’s contract details as well as the number in question, so we can investigate this further and resolve the issue.
We will ensure the correct upgrade date is provided and clarify any confusion around the contract extension.
Your feedback is valuable, and we’re here to make things right!
Regards
Cell C | DA
Thank you for reaching out.
We are truly sorry to hear about the frustrating experience your husband has had with his upgrade and contract. This is definitely not the level of service we aim to provide.
We take matters like this very seriously, especially regarding contract terms and customer service.
Please send us a private message with your husband’s contract details as well as the number in question, so we can investigate this further and resolve the issue.
We will ensure the correct upgrade date is provided and clarify any confusion around the contract extension.
Your feedback is valuable, and we’re here to make things right!
Regards
Cell C | DA
LL
Liezel L's updateReviewer Update
22 Oct 2024, 09:27Ok. So after your agent called we are still sitting with the same ****ing problem!!! My husbands contract is all of a sudden also on a prepaid ****!! It is suppose to be a open line phone because we use it for our business calls!!! If nothing is going to change by Wednesday we are going to Consumer right or going to contact our laywer!!!
LL
Liezel L's update22 Oct 2024, 09:27
Reviewer Update
Ok. So after your agent called we are still sitting with the same ****ing problem!!! My husbands contract is all of a sudden also on a prepaid ****!! It is suppose to be a open line phone because we use it for our business calls!!! If nothing is going to change by Wednesday we are going to Consumer right or going to contact our laywer!!!