Pathetic, Unprofessional and a joke.

<p>Ive been a Cell C customer for more than 6 years now and I've never been treated so poorly in my life. I upgraded my contract in February 2015 and loved my phone, until the screen stopped working randomly. I took it in to the Knysna branch where they then send the phone in for repairs in Midrand. (No one mentioned anything about a 1 year warranty to me at this time) I then received an sms that was a quote for the repair of my phone. All confused, I went into the Knysna branch, where they helped me trying to figure out why they have quoted me an amount of R2245 to repair my phone. Rude consultants one after the other. ONE CONSULTANT WAS EVEN BEING ABRUPT WITH THE IN-STORE CONSULTANT THAT WAS TRYING TO ASSIST ME!!! All I kept hearing about was thus 1 year warranty. Everyone keeps telling me that I have received a 1 year warranty card in the box of my device.... I explained to every consultant, that I did not gave such a card in my box. Fight after fight, manager after manager and no one would listen or even TRY to understand what Im trying to explain. The Cell C in-store consultant told me that this "rule" of the 1 year warranty came into play only 2 weeks ago. (Dated from 21 March 2016) This I mentioned to a manager where se blatantly responded "well, he is lying". I feel that im of no valuenas a cell c customer and that Im being treated as a ********. If I had dropped my phone, i would have understood that the cost would be at my own expense. BUT MY SCREEN JUST STOPPED WORKING. Nothing of this warranty was mentioned to me when I took out the contract. Nothing in my contract states ANYTHING about this 1 year warranty. NOT EVEN IN THE DEVICE MANUAL... how is that fair towards me as a customer? This is unbelievable and I will certainly be going back to my previous network soon. </p>