Pathetic Technical Support Service

Yesterday I got home to find that my WiFi was not working, my husband and I have a fibre contract with Cell C. After switching the CPE off and on a couple of times, I called Cell C technical support. After being put on hold for what seemed like an eternity, they proceeded to inform me that there was a connection problem in my area which turned out to be false. Vumatel confirmed that there was no issue in the area. I called cell c again and after bring put on hold again was told that there isn't a link going to my CPE from Vumatel. A ticket was apparently logged with Vumatel but the reference number CF008135 I got is not the Vumatel one and as such, they can't escalate my query. Now cell c has me on hold for the past 30 minutes and Noone can provide me with a Vumatel reference or tell me what's going on. I'm so disappointed in this service. My husband and I rely on our fibre to get our work and studies done but now we're stuck.