CB
Canlynne B

1 reviews | Active since Jul 2020

11 Aug 2022, 09:11

Pathetic TAT

I have requested paid letters for my accounts in order to update my credit report, cell c sent 1 paid letter when I requested the other paid up letter I was told they have a back log and will attend to my case as soon as possible I am still waiting for this document mind you the TAT is 48 hrs , I think I will be waiting for a month now

0
Replies (5)
Cell C
Cell C's reply11 Aug 2022, 09:24
Official
Good day Canlynne

Thank you for contacting us. 

Please accept our sincerest apologies as we follow up on this matter. 

^NT
CB
Canlynne B's update13 Aug 2022, 21:55
Reviewer Update
Hi
I still did not receive any update
CB
Canlynne B's update15 Aug 2022, 08:51
Reviewer Update
Hi

Is there a TAT for this escalation?
CB
Canlynne B's update22 Aug 2022, 09:21
Reviewer Update
Hi
Can I have an update please
CB
Canlynne B's update13 Sept 2022, 07:05
Reviewer Update
I am still waiting