Pathetic Support and Customer Service

I have been without Internet for 48hrs took three hours yesterday to get a Cell C Fibre support desk to answer whereby I was told that the call would be escalated and that someone would call me maybe today or Monday really. When asking for a Ref was told to use my ID No really I insitested on a Ref No was told the system takes long to generate a Ref No really so I said I would hold till I got a Ref No which I eventually got. Still no call and still no internet really