PATHETIC SUPPORT

AWFUL SUPPORT

I RECENTLY GOT AN ESIM FOR MY IPHONE FROM YOU GUYS, IT MAKES CALLS & SMSes BUT WILL NOT ACTIVATE ON IMESSAGE.

AND THIS IS HOW THE FUN BEGINS FOR TODAY ONLY: CellC Support Staff; - x2 I was told call back later the system is down. - x2 I was forwarded to SIM activation (forget I was looking for iMessage activation, the sim activation team said that they don’t even activate e sims you need to go into a branch) - x1 I was told go to the iStore, the fault is with them - x1 I was told I can’t help you - x1 I was told factory reset the phone - x1 I was told reset the network settings (after I had fully wiped the phone)

I went to the iStore and its simple, logic actually. My iPhone + Physical CellC sim = working iMessage My iPhone + e-sim CellC = not working iMessage Logically, the esim thus has a problem.

Next up the branch, I walk into 2 - not 1 - but 2 branches, and tell them I need help with my iPhone with a dual sim iMessage activation. CELL C, HAVE I NEVER SEEN SUCH SURPRISED FACES IN MY LIFE - THE GUYS WHO SOLD ME THE SIM COULDN’T BELIEVE IT CAN WORK ON AN IPHONE. The one branch even fought me saying iPhones don’t support dual sim - needless to say I was getting nowhere with this.

I tried one more time, an hour ago, to see if there’s maybe someone who’s educated enough to help - and surprise; a support staff told me to do a sim swop.

SO CELLC WHO CAN HELP ME WITH MY SETTINGS ACTUALLY NOW!