Pathetic Services Yet Again

The frustration that I am feeling towards Cell C. I have been a loyal customer for 14 years now however it seems that I am always experiencing issues with my contract line.

I have called into customer service on several attempts regarding my issues, I am told to send an email, I send an email then two days later I am told to call customer service without any assistance on my query on the email.

Issue 1: I am on an Elevate 1 Top Up contract, I receive anytime data and social data however my social data does not work unless I have an active anytime data bundle. I am paying every month for data that I cannot used unless I top up with an additional data bundle, not to mention, when I have an anytime bundle, I don't know what data depletion rules apply as my social data gets depleted for WhatsApp and TikTok rather than an anytime bundle that expires at midnight. That is pathetic.

I purchased a WhatsApp bundle, did not work and expired - I was told there are technical errors with the social bundles, FOR TWO MONTHS IN A ROW I HAVE BEEN EXPERIENCING THIS ISSUE AND IT HAS NOT BEEN RESOLVED!!!!!!! I have two exact same phones and contracts with cell c and I only experience this issue with one phone. Am I being targeted or something???? It is not a coverage issue as the phones will be next to each other, one will work and the other wont.

When I call customer service, they advise me to put my data roaming and (which is already on), go to network carrier and manually select Vodacom 2G/3G, then restart my phone. I have done this so many times that I have lost count however I am still unable to use my social bundles!

Issue 2:

I have registered for Cell C Spin & Win with mobile number *** Kindly note that I have attempted to purchase various bundles using my stickers from the Cell C Spin & Win however I have been unable to redeem these bundles:

December: Purchased 150 Onnet minutes valid for 7 days - was unable to redeem and use this bundle, Purchased 1GB TikTok bundle valid for 3 days - was unable to redeem and use this bundle, Purchased 1GB WhatsApp bundle valid for 1 day - was unable to redeem and use this bundle.

January: Purchased 150 Onnet minutes valid for 7 days - was unable to redeem and use this bundle.

I don't receive any wicodes - I called in on Wednesday, I think the agents name was Kwanele, I explained the issue to him and he said his manager said I need to send an email to *** in which I did, explaining everything I said to him on the call. I received an email yesterday stating:

Thank you for contacting Cell C. We have received your email regarding Spin and Win query. Please contact 084 135 for further assistance and please provide the proof for spin & Win for assistance.

What proof am I supposed to provide to a call center agent telephonically? I have screenshots of the bundles purchased with stickers, shows that it was activated however it does not show whether on not it was redeemed or used, just states expired.

I already called them, they told me to email but then they email me and tell me to call them. Honestly, Cell C is wasting my time and taking my money. This is unacceptable!