PATHETIC SERVICES RENDERED FROM CELL C PHOENIX PLAZA

My hubby went to cell c phoenix plaza on Friday 21st july at approximately 4pm.they had taken out a contract.the next day my daughter called the sales lady n told her there was a problem with the phone.the sakes agent told my 20yr old daughter that she could not return the phone. The next day Sunday the 23rd .my husband n daughter went back there.n same reply.they could not take the phone back..on Monday mng after 24hrs of night shift I waited outside the store until they opened.i spoke to the manager.n his reply was he could not deal with me.as I was not the customer.fair enough.he also stated that I must email my complaint to cell c cause there was nothing the store could do..i also asked him hiw competent n qualified his staff member was.his reply was.we dont expect her to know everything. She just knows the basic.he even stated that customers walk in on their own.they did not force my hubby to take the contract..A WOW FOR YOU THERE SIR..WHY DO YOUR ADVERTISE SO MUCH IF YOU DIDNT REQUIRE OUR BUSINESS.i have recorded this conversation....I emailed cell c same day. received a reference no.with my complaint.no one has gotten back to me to this day.on Tuesday the 25th.i tried calling the no.given to me..no one answered that call..I even called the phoenix plaza office n left a message there [I have the derails of the person] to get a hold of that sore n ask them to contact us.no one did.then Wednesday.the 26th July after work my hubby took my daughter n went there.eventually they hav take the phone n sent it to the repairs dept.in the mean while..I had to get a new phone fir my daughter.as she is a 2rd year law student n receives most of her lectures n assignments via her phone.now I am sitting with no phone an an un wanted contract with cell c.where they hav lacked in there services.n now say that we cannot cancel this.it was from. The very next day we wer trying to get assistance from them.with no help..TERRIBLE ATTITUDE OF THE MANGER..BAD SERVICE QUALITY.N NO PRODUCT KNOWLEDGE OF THE SALES AGENT.I WILL NEVER RECOMMEND THIS STORE.N NOR DEAL WITH CELL C..all I require is to cancel this contract.which they are persistent in saying that we cannot do so.i am prepared to go to court n get this resolved.as I have all my calls,reference no.recorded conversation with the manager.