Pathetic services received from celc

I feel very unhappy with celc and it's not the first time. Last year during the black Friday week cellc contacted me to upgrade 2 contacts by taking a double deal which was 2 cellphones. I decided I would take one double deal 2 phones and 1 laptop. After 3 days the laptop was delivered to my residence without the cellphone. When I phoned cellc I was told I was declined for the phones and therefore decided they must collect the laptop as well as the phones for for me important. The consultant who assisted me said they did something wrong and that the phones would be courier in the next 3 - 5 days. After a week the cellphones was dropped but now 4 phones was delivered to my residence. I was unfortunately not at home and the cellphones was collected by my husband. Later the night he informed me that there was 4 phones instead of 2, I immediately contacted cellc and was ensured that the phones would be Collected by ram couriers. Weeks went by and no one came to collect it, therefore I wrote an email to inform celc that I was still in possession of this phones and I won't be held liable for these phones. Still no responsense from celc. In mid January ram couriers send me a message that the devices would be collected and it was collected from my husband because I wasn't at home due to work. End of January R1267. 11 and R425 and R1023. 20 was deducted from my account I then went to the back and reversed this amount of R1267. 11 and after a while celc contacted me saying that was the prorata amount for the deals I took. I informed them that I would pay it end of Feb meaning 1 March when the debit order goes off because cellc never informed me that the amount would go off. I also made payment arrangements that the amount can be debited from my account end of Feb. 1 March celc than deducted R1267. 11 and R1023. 20 and R1097. 99 and R425 why? If I only have 3 lines open. Then I went cellc store and was informed that cellc charged me for the 2 cellphones that was returned to them and I got very furious. Cellc is providing pathetic services and because of their mistakes my name is dragged Tru the mud cuz now everytime it shows that I have missed a payment. I have tried to contact cellc several times but I'm forever send from pillar to post this is reali unprofessional of celc. I hereby request that this be rectified immediately. My name is Rasheeda Padayachee-Saaiman *** and email ***. I have never received this pathetic service like this in my life