Pathetic Services

I have been having a router from Oct 2018 but have only used it for less than 6 month. Mind you, every month they are deducting money from my account. The damn router looses connection, when I take it in, I am being told that they (Shane) can’t help me, I will have to wait for Vincent to get back from leave as I have bought it from him. WOW!!! Then I wait for Vincent for a week - router not in use and data gets forfeited at the end of the month. When Vince finally returns, he books my router in for repairs, now another week of forfeiting data. Sometimes they’d return a new router because they couldn’t fix the old one. The new router would also work for a day or two, then looses connection again. So basically, for the whole year that I have been paying for their services, I couldn’t enjoy the benefits. I am very irate and in the process of terminating my contract with them and trust me, it’s a bumpy road. They just can’t get anything right.