1 reviews | Active since Jul 2016

13 Jul 2016, 11:25

Pathetic services, assistance and *********** staff

<p>After having serious problems with Cell C having their way with my bank accounts, I revoked their ability to debit my bank accounts.</p> <p>After this I spoke to a consultant to find out what I needed to pay up to have the account up to date to the end of June. This was 19 May since it doesnt make sense to make a payment then and again 10 days later. No surprise that she only gave me a total up to the end of May.</p> <p>The last couple of days if been receiving messages that they want to suspend my services.</p> <p>After numerous calls to them some lasting 32 minutes and being passed from one person to the next the matter still isn't resolved. Last week in a discussion with one consultant I was told that there would be no problem if I made a double payment end of july. However they persist that they will suspend my services.</p> <p> </p> <p>I find it unexeptable that they do not adhere to the information supp**** by their consultant with no cohesion from one pperson to the next.</p>

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Replies (1)
Cell C
Cell C's reply13 Jul 2016, 12:37
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN