DG
DENZIL G

1 reviews | Active since Oct 2021

27 Mar 2023, 12:02

Pathetic Services and want to rob customers.

Before my contract ended i called to check what was on offer.. So i decided to only take out a data contract with no device... My old contract ended on the 19th or March and the new data contract had started.... I was supposed to get pro rata data from the 19th..which i didn't.. I called into the customer service department on the 22th of march... The they said they will log a investigation to find out why ni data was given.. They said it takes 2 working days.. I called back on the 24th and they said the still busy... I called again today the 27th and still no feed back.. So i decided to cancel that contract as i did not receive pro rata data and i am currently putting data as a prepaid customer... Now they say to cancel i have to pay a commitment fee of R1200... For wat i received nothing....u ******* want to ***** from us.... U gave me nothing but i must pay R1200... Then i requested to spk to a manager... But as y know they always in a meeting.. Maybe thinking of how to rob and ***** from your customers.... Please cancel my contract asap... This is terrible service... I have been a client of u guys for more than 15 years... And i dont want to deal with you again... Pathetic service.

0
Replies (3)
DG
DENZIL G's update27 Mar 2023, 13:23
Reviewer Update
Good Day.. That was not the contract i upgraded to... I took out the 10gig data contract only... No calls or sms... Please listen to the voice recording before even responding.. Please cancel that contract asap
DG
DENZIL G's update27 Mar 2023, 13:27
Reviewer Update
Please also train your staff as the say turnaround time is 2 working day... Clearly its been more than 2 working days with no feedback... Poor poor service
DG
DENZIL G's update27 Mar 2023, 14:04
Reviewer Update
I called on Wednesday... The 22th and they gave me reference number ***....any other excuses from urside... Did urll even read the initial complaint