Pathetic services

The services of cellc is pathetic and it's sad that the employees are so ***********. Contract was taken on the 14th May 2019 for R299. The handset was defective from the day contract was taken a duel sim but unfortunately it never worked. I went to cornubia and was advised to take it to Huawei for software upgrade but it became worst battery life is bad, freezes all the time and become very heated up. Since then there's no service from cellc even though there was so many faults logged via emails and in person. 1st of June R601 was debited and July R380 was paid cash and then August, September, November, December R299 was paid cash but unfortunately for me there was no service provided since August 2019. September 30 Julia from customer service informed me that the contract was terminated and I further took it up and discovered that I being handed over to Blake's. Manger from cornubia adviced to contact them. Blake's themselves can't understand why I was handed over after seeing the proof of payment for 8 consecutive payments and returned the matter to cellc since I'm still awaiting a response from the company with no joy. My point is that I'm in the SAPS FORENICS and refuse to be credit beuro I'm definitely taking this matter further for placing my name on credit beuro without my knowledge and that is called *****..... They have being taking my payments without service and still giving attitude with this regard. I need my handset to be taken in and 8 payments made to be reinstated to me Or Provide me with a brand new handset ASAP TO AVOID ANY PROBLEMS IN THE FUTURE. thanks for your assistance much appreciated.