Pathetic services

Cell C was quick to collect the devices due to an error that they made, but cannot refund the money that they wrongfully took, considering that I did not apply for the contract, nor did I have the devices in possession when the debit went off, as I informed them of their error and returned the devices. The service is absolutely pathetic, and their customer care centre is beyond useless. This is quite frankly daylight *******!!

I app**** for a new contract over the phone with one of their sales agents in March, and the devices were delivered on April 2nd, including an extra two, as there was a mix-up on their end and they added two contracts to my profile. I informed them about the additional devices, and the following day, the courier company collected and returned the devices. Since then, it took several weeks for the contract to be removed from my profile, despite the devices being returned and their agents confirming receipt of the devices. They debited my account for a contract that I had not app**** for and devices that I do not have. Their agents logged a case for a refund, but according to the one agent who was willing to assist, it was closed due to there being no explanation provided regarding why a refund was needed, and this was over a week after waiting for feedback on this case and being repeatedly told it takes 24-48 hours to resolved even after the case has exceeded this timeframe. The agent then logged a new case, but again, no feedback or updates came from Cell C, and their customer care team refused to put me through to the agent who assisted, as "they cannot transfer between agents". I was promised that I would receive a call from a TL at 16:45 on the 6th and that once the TL calls my issue would be immediately resolved, but I never did receive the call. I so-called escalations agent, called me and requested that I send my stamped bank statement to their email, as they need to see that the deduction went off, as if this payment does not reflect on their system. The statement was sent, and their customer care team keeps responding, requesting the statement even though it is attached to the email. I was also told it takes up to 48 hours to credit an account and 7-14 days to refund into an account. This has been going on since April, and it is now June. This is highly unprofessional, and disgusting customer service, I will most definitely not recommend them to anyone!!!!!!!!!!!!!!!!!!!!!!